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Why does my Facebook page keep on freezing & crashing when i try and access old posts?

  • 1 reply
  • 1 has this problem
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  • Last reply by FredMcD

mistycara
mistycara
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Whenever I’m on my Facebook page and i try and access posts that are a few days old Firefox freezes and crashes and i have to reload the page which is very frustrating especially when i have tons of posts to go thru and it takes ages to load them. I’ve only had this issue with this newer update of Firefox and I’ve been using it for over a decade.

Whenever I’m on my Facebook page and i try and access posts that are a few days old Firefox freezes and crashes and i have to reload the page which is very frustrating especially when i have tons of posts to go thru and it takes ages to load them. I’ve only had this issue with this newer update of Firefox and I’ve been using it for over a decade.

All Replies (1)

FredMcD
FredMcD
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What's your computer system and Firefox version?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support