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Suddenly Error message occurring with some emails

  • 2 replies
  • 1 has this problem
  • 10 views
  • Last reply by Mel

Mel
Mel
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Though part of the first line of the error message changes, I have started getting a repeated error message with some emails - usually business emails. They download and appear on the Thunderbird page but immediately the error message comes up as below:

"An error occurred during a connection to 'xyz.abc'.com:443. Cannot communicate securely with peer: no common encryption algorithm(s) (Error code: ssl_error_no_cypher_overlap) 

                                                                                OK"

Sometimes I need to click on 'OK' several times before the email is accessible., or I can close the error message window with the cross in the corner. It occurs each time I open that email again, and if I need to reply to that email, the error message comes up so many times I can barely type 2 or 3 letters before I need to close the error message to continue. For business I have to 'reply' to emails alot to retain the chain of emails - please help ASAP.

Though part of the first line of the error message changes, I have started getting a repeated error message with some emails - usually business emails. They download and appear on the Thunderbird page but immediately the error message comes up as below: "An error occurred during a connection to 'xyz.abc'.com:443. Cannot communicate securely with peer: no common encryption algorithm(s) (Error code: ssl_error_no_cypher_overlap) OK" Sometimes I need to click on 'OK' several times before the email is accessible., or I can close the error message window with the cross in the corner. It occurs each time I open that email again, and if I need to reply to that email, the error message comes up so many times I can barely type 2 or 3 letters before I need to close the error message to continue. For business I have to 'reply' to emails alot to retain the chain of emails - please help ASAP.

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Are you using the most up to date version of Thunderbird ? Current version: 52.8.0

Mel
Mel Question owner
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I am using Shredder 3.0.5. I honestly thought it was updating regularly but I guess not. I have never had a problem with it so have never looked to its version date.