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Why does only the first message related to a copy rule work and following messages are blank?

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  • Last reply by Matt

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I have rules enabled to copy messages to local folders. If there are multiple messages related to a rule the first message is fine but any following messages are blank in the local folder. If I do a manual copy for each message from my inbox to a local folder it works fine. If I only have one message in my inbox per message rule the copy works great. I have checked and re-checked all settings and I don't see anything that would pertain to this issue.

I have rules enabled to copy messages to local folders. If there are multiple messages related to a rule the first message is fine but any following messages are blank in the local folder. If I do a manual copy for each message from my inbox to a local folder it works fine. If I only have one message in my inbox per message rule the copy works great. I have checked and re-checked all settings and I don't see anything that would pertain to this issue.

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try excluding your Thunderbird profile folders from on access scanning by your anti virus program.