This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

gmail's tab to "label" emails does not work anymore.

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by Susanrd

Susanrd
Susanrd
more options

When I try to add a label to my email, the labels tab does not bring up my list of labels to choose from or the ability to create a new label. I have to use another browser to label my emails.

When I try to add a label to my email, the labels tab does not bring up my list of labels to choose from or the ability to create a new label. I have to use another browser to label my emails.

All Replies (3)

Shadow110
Shadow110
more options

Hi, see if this is the issue : SHIELD ICON Tracking Protection

One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection https://support.mozilla.org/en-US/kb/tracking-protection

What ad blocking Extensions are you running ? Turn them off and try.

What Security Software are you running  ?

Shadow110
Shadow110
more options
Susanrd
Susanrd Question owner
more options

We don't use AVAST or AVG. We have McAffee. And I do not get any error message or popup. Clicking the 'label' tab results in nothing. That is why I did not send a screenshot,; there was nothing to see. I see that in chrome the list of labels is now a popup window rather than a dropdown list. This is in the new look for gmail. That is when the problem first began.