This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Email password no longer works.

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by mark3681

mark3681
mark3681
more options

recently updated to 52.9.1 32 bit. Email password no longer works. Tried changing password at ISP (att) then tried Thunderbird again. Same problem. I've had this issue in the past but changing my password at ATT then going back into Thurnderbird and trying the new password worked. Not working this time. Yes, I can log in successfully at ATT/Yahoo and get mail.

I get this error when entering password in Thunderbird - "Sending of password for user ___________________ did not succeed. Mail server inbound.att.net responded: Server error - Please try again later." I cannot send or receive with Thunderbird.

Scanning the forum I see others have had this problem in the past. Anyone know anything new on this issue? Also, is there a 64 bit version of Thunderbird? I have a 64 bit system but have 32 bit Thunderbird. Not sure if this could be part of the problem or not. Thanks in advance.

recently updated to 52.9.1 32 bit. Email password no longer works. Tried changing password at ISP (att) then tried Thunderbird again. Same problem. I've had this issue in the past but changing my password at ATT then going back into Thurnderbird and trying the new password worked. Not working this time. Yes, I can log in successfully at ATT/Yahoo and get mail. I get this error when entering password in Thunderbird - "Sending of password for user ___________________ did not succeed. Mail server inbound.att.net responded: Server error - Please try again later." I cannot send or receive with Thunderbird. Scanning the forum I see others have had this problem in the past. Anyone know anything new on this issue? Also, is there a 64 bit version of Thunderbird? I have a 64 bit system but have 32 bit Thunderbird. Not sure if this could be part of the problem or not. Thanks in advance.

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Instead of a normal password, I think ATT customers now have to create a secure mail key and use that in place of a password.

https://support.mozilla.org/en-US/questions/1225036

The W64 version of TB is under development but is not likely to be released in the near future, The 32-bit version should run fine on W64, and I'm not aware of any problems related to 32-bit/64-bit disparity.

mark3681
mark3681 Question owner
more options

Thank you sfhowes! Been banging my head on the floor all morning on this. Tried umpteen "fixes", to no avail. I did stumble across the "secure key" info just prior to your response but didn't try it until you confirmed it was most likely the issue. I appreciate your getting back to me so quickly. Yes, I got a key. Yes, it worked! Thanks again. Have a good day.