We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

"Error! Can't initialize plug-ins directory"

  • 4 replies
  • 1 has this problem
  • 6 views
  • Last reply by ShakaZulu

ShakaZulu
ShakaZulu
more options

I have windows 10 installed on my work laptop. I have downloaded firefox quantum installation files. When I proceed to install, I get "Error! Can't initialize plug-ins directory" I have already check permissions of my TEMP folder. I have FULL permission

I have windows 10 installed on my work laptop. I have downloaded firefox quantum installation files. When I proceed to install, I get "Error! Can't initialize plug-ins directory" I have already check permissions of my TEMP folder. I have FULL permission

All Replies (4)

Shadow110
Shadow110
more options

Reboot then try using this installer if you were not before :

ShakaZulu
ShakaZulu Question owner
more options

I follow instructions. Rebooted. Downloaded installer from link provided. I am getting the same error message

Shadow110
Shadow110
more options

Hi, this was for something else but follow the Directions step by step and check if is the same issue and cure for you.

ShakaZulu
ShakaZulu Question owner
more options

I have gone through this solution. I does not work for me. As I mentioned earlier, I already have FULL Permission for my TEMP directory. Cheers