This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Several seconds into most videos on many sites Firefox stalls, I get an animated circle in the center of the screen. Waiting any amount of time does nothing.

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by Shadow110

Mikado58
Mikado58
more options

So I copy the URL and paste it into Safari or Chrome and then the video plays without a hitch.

2010 Macbook Pro MacOS 10.1.6

So I copy the URL and paste it into Safari or Chrome and then the video plays without a hitch. 2010 Macbook Pro MacOS 10.1.6

All Replies (3)

Shadow110
Shadow110
more options

Hi, please check through these : VIDEO AUDIO

Mikado58
Mikado58 Question owner
more options

Thanks. But none of that helped.

Shadow110
Shadow110
more options

Please test in : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?