This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

addon sync vetoed

  • 7 replies
  • 1 has this problem
  • 9 views
  • Last reply by cor-el

JohnTucker
JohnTucker
more options

I have a newly setup computer and I logged into my firefox account and verified it. The sync started and I have bookmarks and passwords, however none of my addons have transferred, having a quick look through the log, it says the transfer was vetoed? 

1535196919532	Sync.LogManager	DEBUG	Flushing file log
1535196919640	Sync.LogManager	DEBUG	Log cleanup threshold time: 1534332919640
1535196919703	Sync.LogManager	DEBUG	Done deleting files.
1535197206658	FirefoxAccounts	DEBUG	FxAccountsWebChannel message received: fxaccounts:fxa_status
1535197206658	FirefoxAccounts	DEBUG	fxa_status received
1535197206659	FirefoxAccounts	DEBUG	service: sync
1535197206659	FirefoxAccounts	DEBUG	is private browsing: false
1535197210025	FirefoxAccounts	DEBUG	FxAccountsWebChannel message received: fxaccounts:loaded
1535197210025	FirefoxAccounts	WARN	Unrecognized FxAccountsWebChannel command: fxaccounts:loaded
1535197250657	Sync.Service	DEBUG	User-Agent: Firefox/61.0.2 (Windows NT 6.1) FxSync/1.63.0.20180807170231.desktop
1535197250657	Sync.aService	INFO	Starting sync at 2018-08-25 12:40:50 in browser session 6tvasCr884ze
1535197250658	Sync.SyncScheduler	DEBUG	Clearing sync triggers and the global score.
1535197250662	Sync.Status	INFO	Resetting Status.
1535197250662	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1535197251282	Sync.Resource	DEBUG	GET success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/info/collections
1535197251283	Sync.Service	DEBUG	Fetching server configuration: https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/info/configuration
1535197251478	Sync.Resource	DEBUG	GET success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/info/configuration
1535197251479	Sync.Service	DEBUG	Fetching global metadata record
1535197251479	Sync.Service	DEBUG	Clearing cached meta record. metaModified is 1534684595.4, setting to 1535196920.18
1535197251666	Sync.Resource	DEBUG	GET success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/storage/meta/global
1535197251667	Sync.Service	DEBUG	Weave Version: 1.63.0 Local Storage: 5 Remote Storage: 5
1535197251667	Sync.Service	DEBUG	Fetching and verifying -- or generating -- symmetric keys.
1535197251667	Sync.Service	INFO	Testing info/collections: {"passwords":1535196242.02,"tabs":1535196919.17,"clients":1535196552.94,"crypto":1534684596.05,"forms":1535196422.52,"meta":1535196920.18,"bookmarks":1535196392.11,"history":1535196919.83}
1535197251667	Sync.CollectionKeyManager	INFO	Testing for updateNeeded. Last modified: 1534684596.05
1535197251667	Sync.Synchronizer	DEBUG	Refreshing client list.
1535197251668	Sync.Engine.Clients	INFO	0 outgoing items pre-reconciliation
1535197251668	Sync.Engine.Clients	DEBUG	Resetting clients last sync time
1535197251860	Sync.Collection	DEBUG	GET success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/storage/clients?full=1&limit=1000
1535197251869	Sync.Engine.Clients	INFO	Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 3 reconciled.
1535197251870	FirefoxAccounts	TRACE	FxAccountsPush registerPushEndpoint
1535197251876	FirefoxAccounts	DEBUG	FxAccountsPush got subscription
1535197251877	FirefoxAccounts	DEBUG	registering new device details
1535197251878	Services.Common.RESTRequest	TRACE	local time, offset: 1535197251878, -173
1535197251878	Services.Common.RESTRequest	TRACE	hawk auth header: Hawk id="94c726dfa044012be73ea6fc41b8eaa2c6ec675956c0fbd623346d3fd194a7a3", ts="1535197251", nonce="W5fVJG0S86Q=", hash="mB0LTT5Gq6rsNBm7kpur67rgWMZTyt9eZDqgxRI2moU=", mac="D25AGPx9S7+9Asp6x2ViZC2S40+5bFVgq0GLXq8wlEo="
1535197251879	Services.Common.RESTRequest	DEBUG	POST request to https://api.accounts.firefox.com/v1/account/device
1535197251879	Services.Common.RESTRequest	TRACE	HTTP Header authorization: ***** (suppressed)
1535197251879	Services.Common.RESTRequest	TRACE	HTTP Header content-type: application/json
1535197251879	Services.Common.RESTRequest	TRACE	HTTP Header accept-language: en-US, en
1535197251879	Services.Common.RESTRequest	DEBUG	POST Length: 412
1535197251879	Services.Common.RESTRequest	TRACE	POST Body: {"name":"Windows’s Firefox on Win","type":"desktop","pushCallback":"https://updates.push.services.mozilla.com:443/wpush/v1/gAAAAABbgTw7MfHKEHd7Amh2jckUNYjroPWFI42B5uy-NbyJ3xNXu3i4stvX1CMZHEjXS6Kq-34wnVe6afQ6VqoQAk8Bd2lUZlKSkxKiVp3tVGpnW541IOYcIRCJmZybdNkFL0AAJyEt","pushPublicKey":"BL6JVQ-ou3AUchMX1wI63dzI8FFApdaqRmDGZcfTrrxVwiNaEe74kGpSpIbDxMiB7Kss3ppaKJhMQ0ZqzUGhvP4","pushAuthKey":"tOMNSYkdAHAMvAAAqLf3Rg"}
1535197252066	Services.Common.RESTRequest	TRACE	onStartRequest: POST https://api.accounts.firefox.com/v1/account/device
1535197252067	Services.Common.RESTRequest	TRACE	Channel for POST https://api.accounts.firefox.com/v1/account/device returned status code 0
1535197252067	Services.Common.RESTRequest	DEBUG	POST https://api.accounts.firefox.com/v1/account/device 400
1535197252067	Services.Common.RESTRequest	TRACE	POST body: {"code":400,"errno":108,"error":"Bad Request","message":"Missing parameter in request body: id","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format","param":"id"}
1535197252068	Hawk	DEBUG	(Response) /account/device: code: 400 - Status text: Bad Request
1535197252068	Services.Common.RESTResponse	TRACE	Processing response headers.
1535197252069	Hawk	DEBUG	Clock offset vs https://api.accounts.firefox.com/v1: -69
1535197252069	FirefoxAccounts	ERROR	error POSTing /account/device: {"code":400,"errno":108,"error":"Bad Request","message":"Missing parameter in request body: id","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format","param":"id"}
1535197252069	FirefoxAccounts	ERROR	device registration failed: {"code":400,"errno":108,"error":"Bad Request","message":"Missing parameter in request body: id","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format","param":"id"}
1535197252071	FirefoxAccounts	DEBUG	_updateAccountData with items: ["device"]
1535197252071	FirefoxAccounts	DEBUG	writing plain storage: ["email","sessionToken","uid","verified","oauthTokens","profileCache"]
1535197252071	FirefoxAccounts	TRACE	starting write of json user data: ["email","sessionToken","uid","verified","oauthTokens","profileCache"]
1535197252104	FirefoxAccounts	TRACE	finished write of json user data - took: 32
1535197252104	FirefoxAccounts	DEBUG	writing secure storage: ["kSync","kXCS","kExtSync","kExtKbHash"]
1535197252105	FirefoxAccounts	TRACE	starting write of user data to the login manager
1535197252127	FirefoxAccounts	TRACE	finished write of user data to the login manager
1535197252132	Sync.EngineManager	DEBUG	Could not get engine: clients
1535197252132	Sync.EngineManager	DEBUG	Engines are: ["addons","forms","history","passwords","prefs","tabs","extension-storage","bookmarks"]
1535197252132	Sync.Synchronizer	INFO	Updating enabled engines: 3 clients.
1535197252133	Sync.EngineManager	DEBUG	Could not get engine: recentHistory
1535197252133	Sync.EngineManager	DEBUG	Engines are: ["addons","forms","history","passwords","prefs","tabs","extension-storage","bookmarks"]
1535197252134	Sync.Synchronizer	INFO	Syncing all enabled engines.
1535197252136	Sync.Engine.Passwords	INFO	0 outgoing items pre-reconciliation
1535197252138	Sync.Engine.Passwords	INFO	Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1535197252140	Sync.Engine.Tabs	INFO	1 outgoing items pre-reconciliation
1535197252142	Sync.Engine.Tabs	INFO	Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1535197252150	Sync.Engine.Tabs	INFO	Posting 1 records of 2257 bytes with batch=true
1535197252151	Sync.Collection	DEBUG	POST Length: 2257
1535197252345	Sync.Collection	DEBUG	POST success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/storage/tabs?batch=true&commit=true
1535197252353	Sync.Engine.Bookmarks	DEBUG	Checking if server sync ID iPTfZedR523F matches existing
1535197252368	Sync.Engine.Bookmarks	INFO	0 outgoing items pre-reconciliation
1535197252372	Sync.Engine.Bookmarks	INFO	Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1535197252399	Sync.Engine.Bookmarks.BookmarkSyncUtils	DEBUG	pushChanges: Processed change records: {"weak":0,"skipped":0,"updated":0}
1535197252402	Sync.Engine.Addons	DEBUG	Refreshing reconciler state
1535197252402	Sync.AddonsReconciler	INFO	Refreshing global state from AddonManager.
1535197252407	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Activity Stream (version=2018.06.29.1026-fa231556, id=activity-stream@mozilla.org)
I have a newly setup computer and I logged into my firefox account and verified it. The sync started and I have bookmarks and passwords, however none of my addons have transferred, having a quick look through the log, it says the transfer was vetoed? <pre><nowiki>1535196919532 Sync.LogManager DEBUG Flushing file log 1535196919640 Sync.LogManager DEBUG Log cleanup threshold time: 1534332919640 1535196919703 Sync.LogManager DEBUG Done deleting files. 1535197206658 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1535197206658 FirefoxAccounts DEBUG fxa_status received 1535197206659 FirefoxAccounts DEBUG service: sync 1535197206659 FirefoxAccounts DEBUG is private browsing: false 1535197210025 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:loaded 1535197210025 FirefoxAccounts WARN Unrecognized FxAccountsWebChannel command: fxaccounts:loaded 1535197250657 Sync.Service DEBUG User-Agent: Firefox/61.0.2 (Windows NT 6.1) FxSync/1.63.0.20180807170231.desktop 1535197250657 Sync.aService INFO Starting sync at 2018-08-25 12:40:50 in browser session 6tvasCr884ze 1535197250658 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1535197250662 Sync.Status INFO Resetting Status. 1535197250662 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1535197251282 Sync.Resource DEBUG GET success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/info/collections 1535197251283 Sync.Service DEBUG Fetching server configuration: https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/info/configuration 1535197251478 Sync.Resource DEBUG GET success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/info/configuration 1535197251479 Sync.Service DEBUG Fetching global metadata record 1535197251479 Sync.Service DEBUG Clearing cached meta record. metaModified is 1534684595.4, setting to 1535196920.18 1535197251666 Sync.Resource DEBUG GET success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/storage/meta/global 1535197251667 Sync.Service DEBUG Weave Version: 1.63.0 Local Storage: 5 Remote Storage: 5 1535197251667 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1535197251667 Sync.Service INFO Testing info/collections: {"passwords":1535196242.02,"tabs":1535196919.17,"clients":1535196552.94,"crypto":1534684596.05,"forms":1535196422.52,"meta":1535196920.18,"bookmarks":1535196392.11,"history":1535196919.83} 1535197251667 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 1534684596.05 1535197251667 Sync.Synchronizer DEBUG Refreshing client list. 1535197251668 Sync.Engine.Clients INFO 0 outgoing items pre-reconciliation 1535197251668 Sync.Engine.Clients DEBUG Resetting clients last sync time 1535197251860 Sync.Collection DEBUG GET success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/storage/clients?full=1&limit=1000 1535197251869 Sync.Engine.Clients INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 3 reconciled. 1535197251870 FirefoxAccounts TRACE FxAccountsPush registerPushEndpoint 1535197251876 FirefoxAccounts DEBUG FxAccountsPush got subscription 1535197251877 FirefoxAccounts DEBUG registering new device details 1535197251878 Services.Common.RESTRequest TRACE local time, offset: 1535197251878, -173 1535197251878 Services.Common.RESTRequest TRACE hawk auth header: Hawk id="94c726dfa044012be73ea6fc41b8eaa2c6ec675956c0fbd623346d3fd194a7a3", ts="1535197251", nonce="W5fVJG0S86Q=", hash="mB0LTT5Gq6rsNBm7kpur67rgWMZTyt9eZDqgxRI2moU=", mac="D25AGPx9S7+9Asp6x2ViZC2S40+5bFVgq0GLXq8wlEo=" 1535197251879 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/account/device 1535197251879 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1535197251879 Services.Common.RESTRequest TRACE HTTP Header content-type: application/json 1535197251879 Services.Common.RESTRequest TRACE HTTP Header accept-language: en-US, en 1535197251879 Services.Common.RESTRequest DEBUG POST Length: 412 1535197251879 Services.Common.RESTRequest TRACE POST Body: {"name":"Windows’s Firefox on Win","type":"desktop","pushCallback":"https://updates.push.services.mozilla.com:443/wpush/v1/gAAAAABbgTw7MfHKEHd7Amh2jckUNYjroPWFI42B5uy-NbyJ3xNXu3i4stvX1CMZHEjXS6Kq-34wnVe6afQ6VqoQAk8Bd2lUZlKSkxKiVp3tVGpnW541IOYcIRCJmZybdNkFL0AAJyEt","pushPublicKey":"BL6JVQ-ou3AUchMX1wI63dzI8FFApdaqRmDGZcfTrrxVwiNaEe74kGpSpIbDxMiB7Kss3ppaKJhMQ0ZqzUGhvP4","pushAuthKey":"tOMNSYkdAHAMvAAAqLf3Rg"} 1535197252066 Services.Common.RESTRequest TRACE onStartRequest: POST https://api.accounts.firefox.com/v1/account/device 1535197252067 Services.Common.RESTRequest TRACE Channel for POST https://api.accounts.firefox.com/v1/account/device returned status code 0 1535197252067 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/account/device 400 1535197252067 Services.Common.RESTRequest TRACE POST body: {"code":400,"errno":108,"error":"Bad Request","message":"Missing parameter in request body: id","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format","param":"id"} 1535197252068 Hawk DEBUG (Response) /account/device: code: 400 - Status text: Bad Request 1535197252068 Services.Common.RESTResponse TRACE Processing response headers. 1535197252069 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -69 1535197252069 FirefoxAccounts ERROR error POSTing /account/device: {"code":400,"errno":108,"error":"Bad Request","message":"Missing parameter in request body: id","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format","param":"id"} 1535197252069 FirefoxAccounts ERROR device registration failed: {"code":400,"errno":108,"error":"Bad Request","message":"Missing parameter in request body: id","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format","param":"id"} 1535197252071 FirefoxAccounts DEBUG _updateAccountData with items: ["device"] 1535197252071 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","oauthTokens","profileCache"] 1535197252071 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","oauthTokens","profileCache"] 1535197252104 FirefoxAccounts TRACE finished write of json user data - took: 32 1535197252104 FirefoxAccounts DEBUG writing secure storage: ["kSync","kXCS","kExtSync","kExtKbHash"] 1535197252105 FirefoxAccounts TRACE starting write of user data to the login manager 1535197252127 FirefoxAccounts TRACE finished write of user data to the login manager 1535197252132 Sync.EngineManager DEBUG Could not get engine: clients 1535197252132 Sync.EngineManager DEBUG Engines are: ["addons","forms","history","passwords","prefs","tabs","extension-storage","bookmarks"] 1535197252132 Sync.Synchronizer INFO Updating enabled engines: 3 clients. 1535197252133 Sync.EngineManager DEBUG Could not get engine: recentHistory 1535197252133 Sync.EngineManager DEBUG Engines are: ["addons","forms","history","passwords","prefs","tabs","extension-storage","bookmarks"] 1535197252134 Sync.Synchronizer INFO Syncing all enabled engines. 1535197252136 Sync.Engine.Passwords INFO 0 outgoing items pre-reconciliation 1535197252138 Sync.Engine.Passwords INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1535197252140 Sync.Engine.Tabs INFO 1 outgoing items pre-reconciliation 1535197252142 Sync.Engine.Tabs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1535197252150 Sync.Engine.Tabs INFO Posting 1 records of 2257 bytes with batch=true 1535197252151 Sync.Collection DEBUG POST Length: 2257 1535197252345 Sync.Collection DEBUG POST success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/storage/tabs?batch=true&commit=true 1535197252353 Sync.Engine.Bookmarks DEBUG Checking if server sync ID iPTfZedR523F matches existing 1535197252368 Sync.Engine.Bookmarks INFO 0 outgoing items pre-reconciliation 1535197252372 Sync.Engine.Bookmarks INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1535197252399 Sync.Engine.Bookmarks.BookmarkSyncUtils DEBUG pushChanges: Processed change records: {"weak":0,"skipped":0,"updated":0} 1535197252402 Sync.Engine.Addons DEBUG Refreshing reconciler state 1535197252402 Sync.AddonsReconciler INFO Refreshing global state from AddonManager. 1535197252407 Sync.AddonsReconciler DEBUG Rectifying state for addon Activity Stream (version=2018.06.29.1026-fa231556, id=activity-stream@mozilla.org)</nowiki></pre>

Modified by cor-el

All Replies (7)

Shadow110
Shadow110
more options

Hi, the info supplied shows here as you do not have any Extensions.

You do not speak of another computer/phone/laptop/pad your syncing to.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of these article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

the-edmeister
the-edmeister
  • Moderator
more options

Sync should be working to "populate" a new computer.

This form software absolutely mangles the formatting of the sync error logs line breaks, making it very hard to follow what's going on. And doing a "Find" on this page for veto shows nothing within the error log text.

Until Sept 1 this website is available for posting sync error logs in a manner that is readable for those of us who may not have the best eyesight.

https://pastebin.mozilla.org/

Once pasted there select "a month" for retention and then once you have submitted your paste give us the UR: for your paste there.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Actually the log stops at the part that deals with the addons, so there is not much to tell. 

1535197252402	Sync.Engine.Addons	DEBUG	Refreshing reconciler state
1535197252402	Sync.AddonsReconciler	INFO	Refreshing global state from AddonManager.
1535197252407	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Activity Stream (version=2018.06.29.1026-fa231556, id=activity-stream@mozilla.org)
JohnTucker
JohnTucker Question owner
more options

thanks for your reply. mozilla paste gave me this error as I posted the latest sync log, which was larger than the rest :- Query failure: Data too long for column 'code' at row 1

I posted at github as it's being discontinued anyways:- https://gist.github.com/johntucke/62595afcf40c7fd6c748b79630c4d7ff

As previously stated, it's just my addons that didn't sync, as everything else did fine, thankyou

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That looks like an older Sync log (initial sync from about 15 min. earlier) and doesn't have Addons data.

JohnTucker
JohnTucker Question owner
more options

and...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The log you posted on githup looks OK to me.

Can you post a log where you notice this 'veto' issue?