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every search in Firefox is blocked by WebRoot for malicious site https://services.srchweb.org

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  • Last reply by Shadow110

cinada52
cinada52
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Today, 9/9/18, using the search box in Google (searching everything) on Firefox triggers a warning for malicious site from Webroot.

Webroot has blocked the website you are trying to access for your protection:(https://services.srchweb.org/crx/search.php?k=croc&action=ds&...) I searched crocs and this is what happened. Detected Spyware/Adware Site This site might contain software that gathers information and tracks activity without the user’s knowledge or explicit consent, or that shows unsolicited popup advertising.

Anything at all that I type into the search box triggers this response - if I use any other browsers I have no problem whatsoever. Just with V62.0 Firefox

Today, 9/9/18, using the search box in Google (searching everything) on Firefox triggers a warning for malicious site from Webroot. Webroot has blocked the website you are trying to access for your protection:(https://services.srchweb.org/crx/search.php?k=croc&action=ds&...) I searched crocs and this is what happened. Detected Spyware/Adware Site This site might contain software that gathers information and tracks activity without the user’s knowledge or explicit consent, or that shows unsolicited popup advertising. Anything at all that I type into the search box triggers this response - if I use any other browsers I have no problem whatsoever. Just with V62.0 Firefox

All Replies (2)

Shadow110
Shadow110
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Hi, when you made the question you could have shared information. Please list your extensions.  ?? What Security Software are you running please.  ??

Webroot is no longer supported as a Extension.

Please scan with : https://www.malwarebytes.com/

Shadow110
Shadow110
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Note : This could be an issue caused by AdAware or Web Companion from Lavasoft.

You can look for a file named dsengine.js in these locations. You should only find channel-prefs.js in the "defaults\pref" location. Any file found here apart from channel-prefs.js is suspicious. You can check the content of the file in a text editor (use open with and do not double-click the file).

  • C:\Program Files\Mozilla Firefox\defaults\pref\
  • C:\Program Files (x86)\Mozilla Firefox\defaults\pref\

You can look for a file named dsengine.cfg in the main Firefox program folder.

  • C:\Program Files\Mozilla Firefox\
  • C:\Program Files (x86)\Mozilla Firefox\

Delete the dsengine.js and dsengine.cfg files when present.

Note there has been some changes of the file names and locations.