Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to send emails. Connection

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Matt

guyjbaglioni
guyjbaglioni
more options

I'm able to receive emails from my Verizon email in Thunderbird but I am unable to send them. I get an error ""Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.aol.com was lost in the middle of the transaction. Try again.""

Both smtp.aol.com and smtp.verizon.com DO NOT WORK and give the same error

I've disabled my firewall and confirmed that I am able to login with the same info through aol webmail

I'm able to receive emails from my Verizon email in Thunderbird but I am unable to send them. I get an error ""Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.aol.com was lost in the middle of the transaction. Try again."" Both smtp.aol.com and smtp.verizon.com DO NOT WORK and give the same error I've disabled my firewall and confirmed that I am able to login with the same info through aol webmail

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post