We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox cannot access some websites while other browsers can

  • 5 replies
  • 2 have this problem
  • 1 view
  • Last reply by Samuelpa

more options

It is not possible to access Facebook, Gmail and some few others through Firefox, the websites keeps loading while all other sites works fine in Firefox. I can access Facebook, Gmail and the other sites through the other browsers without any problems. I have already tried to clear Cookies and Cache, but it did not help. The problem started after the 63.0.0 update for Firefox

It is not possible to access Facebook, Gmail and some few others through Firefox, the websites keeps loading while all other sites works fine in Firefox. I can access Facebook, Gmail and the other sites through the other browsers without any problems. I have already tried to clear Cookies and Cache, but it did not help. The problem started after the 63.0.0 update for Firefox

Chosen solution

have you tried the solutions in this articles? Firefox can't load websites but other browsers can Hope it will be helpful for you

Read this answer in context 👍 0

All Replies (5)

more options

Please explain the problem in detail. What happens? What is the exact error messages?

more options

Hi Samuelpa

So what kind of errors does it display? a Server not found or Unable to connect error message?

Modified by Ruba

more options

When I try to acces Gmail or Facebook, the webpage keeps loading. After some time I get the message "Unable to connect" When I press "Try again" the same happens

more options

Chosen Solution

have you tried the solutions in this articles? Firefox can't load websites but other browsers can Hope it will be helpful for you

more options

Thanks for the help! It turned out to be AVG Antivirus that blocked the connection