This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why I can't see all my email accounts in the main pane now?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by valleyten

valleyten
valleyten
more options

I had to uninstall Thunderbird several days ago because after the last update, the program didn't open at all. I tried installing it again, and had same problem. Now, after waiting like two weeks, I downloaded it again and it's opening but only one (1) email account shows in the opening pane. I have several accounts and would like to be able to retrieve all my messages (and my husband's) from one place, as before. Please help! Thanks!

I had to uninstall Thunderbird several days ago because after the last update, the program didn't open at all. I tried installing it again, and had same problem. Now, after waiting like two weeks, I downloaded it again and it's opening but only one (1) email account shows in the opening pane. I have several accounts and would like to be able to retrieve all my messages (and my husband's) from one place, as before. Please help! Thanks!

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Right click on mail account in Folder Pane and select 'Settings' Do you see several mail accounts or only the one?

Are the missing accounts all IMAP mail accounts or all POP mail accounts or a mix of both?

valleyten
valleyten Question owner
more options

Hi Toad-Hall, All the missing accounts are IMAP. They all show up in the "settings" and I tried each one of them and they are there, but don't show in the main page. Also, the only account that showed up in the pane, didn't show any mails and I couldn't retrieve them. The only thing I could do was write a message, but when I tried to send it, it wouldn't go anywhere and a message told me to retry. I finally uninstalled Thunderbird, because nothing was working. There must be a bug somewhere in the program, because before it worked fine. I've been using it for probably a year or so and never had any problems. Thanks for your help, but I don't have the program installed anymore.