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Firefox continually crashes. The Crash Reports state:

  • 6 replies
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

JamieBurgess
JamieBurgess
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Firefox continually crashes. I have updated drivers for everything that I can. Started in Safe Mode and still does it.

The Crash Reports state: bp-4b92db87-b145-470d-9280-e24050190218 19/02/2019, 9:51 am bp-023bae85-1677-48bd-92a4-b20860190218 19/02/2019, 8:22 am bp-1613c9ad-d0db-4a1d-9c7c-709380190218 19/02/2019, 8:21 am bp-d36fd399-e6eb-4aca-b381-3a38d0190218 19/02/2019, 6:40 am

Firefox continually crashes. I have updated drivers for everything that I can. Started in Safe Mode and still does it. The Crash Reports state: bp-4b92db87-b145-470d-9280-e24050190218 19/02/2019, 9:51 am bp-023bae85-1677-48bd-92a4-b20860190218 19/02/2019, 8:22 am bp-1613c9ad-d0db-4a1d-9c7c-709380190218 19/02/2019, 8:21 am bp-d36fd399-e6eb-4aca-b381-3a38d0190218 19/02/2019, 6:40 am

All Replies (6)

FredMcD
FredMcD
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bp-4b92db87-b145-470d-9280-e24050190218 bp-023bae85-1677-48bd-92a4-b20860190218 bp-1613c9ad-d0db-4a1d-9c7c-709380190218

Signature: mozilla::Vector<T>::growStorageBy

Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION

tmmon64.dll = Trend Micro UMH Monitor Engine

TmUmEvt64.dll = Trend Micro Eyes

This is for Sumo's Related Bugs 1455595 NEW --- Crash in mozilla::Vector<T>::growStorageBy

FredMcD
FredMcD
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The problem could be with the Trend Micro software. Do you know what this is?

Can you check with their support? As a test, disable Trend Micro.

JamieBurgess
JamieBurgess Question owner
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Yep, I went into the Trend Micro Console and there is no way to disable the program. I may try to uninstall and see what happens. Thanks for your time.

FredMcD
FredMcD
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FredMcD said

Can you check with their support?
JamieBurgess
JamieBurgess Question owner
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I removed Trend altogether and installed AVG but firefox still crashes. Todays crash report: bp-0d852276-ab5c-47d9-9147-a5d7e0190221 21/02/2019, 7:46 bp-6aafb71f-aff6-4d5c-9775-981810190221 21/02/2019, 6:57 bp-3a7396f6-1c2b-4039-8c23-80eb10190221 21/02/2019, 6:51 bp-59d58025-f408-411d-92a0-a79570190220 20/02/2019, 5:37

FredMcD
FredMcD
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I called for more help


bp-0d852276-ab5c-47d9-9147-a5d7e0190221 Signature: mozilla::Vector<T>::growStorageBy

Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION

This is for Sumo's Related Bugs 1455595 NEW --- Crash in mozilla::Vector<T>::growStorageBy