This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Folders are not showing messages in the upper preview screen. Clicking on the blank space can open the email in the lower screen. HELP!

  • 3 replies
  • 1 has this problem
  • 37 views
  • Last reply by Matt

BlueArkie
BlueArkie
more options

I have a problem with T-bird. When I click on a folder in the left field, the upper screen on some of my folders is blank, even when there are new messages. If I click on the blank field, it will open the message in the lower screen. It started with one folder and others have followed.

The list of folders on the left is intact, and if I mouse over the preview pane the blue highlight line tells me if there is a message under the pointer. If I click on it, the message will open in the lower pane.

I have a problem with T-bird. When I click on a folder in the left field, the upper screen on some of my folders is blank, even when there are new messages. If I click on the blank field, it will open the message in the lower screen. It started with one folder and others have followed. The list of folders on the left is intact, and if I mouse over the preview pane the blue highlight line tells me if there is a message under the pointer. If I click on it, the message will open in the lower pane.

Chosen solution

On the far right of the message list above the scroll arrow is a squarish widget. Click it and select Reset columns to default.

Read this answer in context 👍 2

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

On the far right of the message list above the scroll arrow is a squarish widget. Click it and select Reset columns to default.

BlueArkie
BlueArkie Question owner
more options

Thank you, Matt! I was about to look for another email client. I've used T-bird for years and love it.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I am not sure why, but occasionally the list of columns appear to be "lost" so nothing is displayed because all the headings are messing. It is confusing, but a very quick fix.