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Saved logins disapeared

  • 2 replies
  • 2 have this problem
  • 19 views
  • Last reply by cor-el

mihai.suta
mihai.suta
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Dear Firefox team,

I use Saved Logins and today after firing up my computer and Firefox, all my logins disappeared. I did not change my password so it should be business as usual. I resynced my laptop with my phone and still nothing appears in my desktop Firefox.

I have collected a lot of logins and should all be there, not sure what to do. I use Ubuntu 18.04 as an OS.

Thanks!

Dear Firefox team, I use Saved Logins and today after firing up my computer and Firefox, all my logins disappeared. I did not change my password so it should be business as usual. I resynced my laptop with my phone and still nothing appears in my desktop Firefox. I have collected a lot of logins and should all be there, not sure what to do. I use Ubuntu 18.04 as an OS. Thanks!

All Replies (2)

FredMcD
FredMcD
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In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Try rebooting the computer again.

Are you using any password add-ons/programs?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Did you check the profile folder for possible key4.db and logins.json or logins.json.corrupt files?

Did you possibly use the refresh feature in Firefox or otherwise created a new profile?

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:preferences page.