This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

secure connection failed the connection to the server was reset while the page was loading * The page you are trying to view cannot be shown because the authe

  • 14 replies
  • 1 has this problem
  • 2 views
  • Last reply by Pj

more options

secure connection failed

the connection to the server was reset while the page was loading

  • The page you are trying to view cannot be shown because the authenticity of the received data could not be verified
  • Please contact the website owners to inform them of this problem

Try again

secure connection failed the connection to the server was reset while the page was loading * The page you are trying to view cannot be shown because the authenticity of the received data could not be verified * Please contact the website owners to inform them of this problem Try again

All Replies (14)

more options

Hello RakeshSingh,

Would you please go over this article and see if you can find a solution there :

https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect?redirectlocale=en-US&redirectslug=secure-connection-failed-error-message

Does that help  ?

more options

kindly arrange technical call and check on Remote System.

91+9599425177

more options

RakeshSingh said

kindly arrange technical call and check on Remote System.

Dear Sir, unfortunately we do not provide support by phone - the people who answer questions on the support forum are volunteers, users just like you, who are trying to help other users in their spare time. Firefox is a free product and Mozilla, the company that makes Firefox, doesn't have the financial means to maintain a professional helpdesk.

But feel free to ask any questions you apparantly still have after reading the above linked article; hopefully somebody else will be able to help you ....

Would you please remove your phone number - this is a public forum; you don't want just anybody to start calling you .....

more options

RakeshSingh said

Secure connection failed...

Do you have a public link to the site?


~Pj

more options

Would you try this please :

Type in the address bar about:config and press Enter (promise to be careful, if asked)

Type in the search bar and look for the preference :

security.tls.version.max

And set its value to 3 (default value is 4)

Then close and restart Firefox.

If this doesn't make a difference; please change the value back
to its default.

more options

Still getting the same error, Please take the remote session and call to Mr. Rajat Chawla on mobile no. 91+9891855282 or email solution @ rajat.chawla.esicp@relindia.in.

Thank you.

more options

RakeshSingh said

Still getting the same error, Please take the remote session and call to Mr. Rajat Chawla on mobile no. xx.xxxxxxxx or email solution xxxxx@xxxxx Thank you.

Please, read my penultimate post again .....

And again : this is a public forum - please remove your phone number and your email address.

more options

McCoy said

security.tls.version.max

Set its value to 3 (default value is 4)

Then close and restart Firefox.

If this doesn't make a difference; please change the value back to its default.

Just for reference, here's the set of TLS settings:

~Pj

more options

this answer does not works.

more options

Pj said

Do you have a public link to the site?

What is your answer  ?

more options

Another thing you could try :

Type in the address bar about:config and press Enter (promise to be careful, if asked)

Type in the search bar and look for the preference :

security.ssl.enable_ocsp_stapling

and set its value to false

Then close and restart Firefox.

Does that work  ?

more options

McCoy said

security.ssl.enable_ocsp_stapling

Isn't that for Personal Certs only?


~Pj

more options

Pj said

Isn't that for Personal Certs only?

Not as fa as I know (but maybe somebody will prove wrong .... )

Also see :

https://www.drivereasy.com/knowledge/solved-secure-connection-failed-firefox/

more options

McCoy said

Pj said
Isn't that for Personal Certs only?

Not as fa as I know (but maybe somebody will prove wrong .... )

Also see :

https://www.drivereasy.com/knowledge/solved-secure-connection-failed-firefox/

That was 8 months ago, so Solution-2 might not be valid anymore. Solution 1 is interesting. Do you have that Off?

~Pj