Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I start Firefox, it shows only a new blank default profile, and not any of my existing profiles. How can I reconnect to my existing profiles?

more options

I don't get the dialog box asking which profile to open. the browser opens as though it were a new profile. There are no bookmarks, no history, plugins, addons, etc. When I look in my lcoal or roaming folders, the profiles are there, but for some reason, Firefox is ignoring them. How can I fix this without having to create new profiles and bookmark dozens of sites over again?

I don't get the dialog box asking which profile to open. the browser opens as though it were a new profile. There are no bookmarks, no history, plugins, addons, etc. When I look in my lcoal or roaming folders, the profiles are there, but for some reason, Firefox is ignoring them. How can I fix this without having to create new profiles and bookmark dozens of sites over again?

All Replies (4)

more options
more options

This should have a clue I guess...

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles#w_backing-up-your-profile

... So I need to invoke Profile Manager from Ver 68, create a new blank profile, then Ctrl-Copy everything, and Paste into the blank profile???

But that seems to be the equivalent of what I did. Unless the "original" profile is Blessed in some un-documents manner...

more options

@FireFoxSucks

Are these profiles listed in the profiles.ini file?

You can find the profiles.ini file in a hidden location:

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\
  • Mac: ~/Library/Application Support/Firefox/
  • Linux: ~/.mozilla/firefox/
more options

Not working:

Open the Terminal application.

In the Terminal application, enter the following: /Applications/Firefox.app/Contents/MacOS/firefox-bin -P ... -- no such file or directory. ... Note that I also tried using the changed filename which allows me to know which version is which: ... /Applications/Firefox 68-0-2.app/Contents/MacOS/firefox-bin -P ... also tried: /Applications/Firefox 68-0-2.app/Contents/MacOS/firefox 68-0-2-bin -P

Managed to do it with FF running via About:profiles and making it the default . WHY DIDN'T THEY SAY TO DO THIS IN THE FIRST PLACE ??? WHY DID THEY SAY THE ONLY WAY WAS TO CREATE AN ACCOUNT WITH THEIR 3RD PARTY?