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Google drive - slides and documents opened darkened screen unable to interact

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

HarryRS
HarryRS
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Whenever I use google drive on mozilla firefox, the google slides and google documents open and once loaded, the screen goes slightly darkened and I am unable to interact with the file or do anything. I can still use firefox but am unable to navigate through slides or use the files at all. PLEASE HELP ASAP. Think it is to do with the settings on firefox but I can do it on Microsoft edge, google chrome, etc.

Whenever I use google drive on mozilla firefox, the google slides and google documents open and once loaded, the screen goes slightly darkened and I am unable to interact with the file or do anything. I can still use firefox but am unable to navigate through slides or use the files at all. PLEASE HELP ASAP. Think it is to do with the settings on firefox but I can do it on Microsoft edge, google chrome, etc.

All Replies (2)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

FredMcD
FredMcD
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Note: McAfee® WebAdvisor has been known to cause issues. As a test, disable it.