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Can't sign on to primary account email

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by CinnamonG

CinnamonG
CinnamonG
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I can't sign in to my Firefox account because I no longer have access to my primary account email. I have a secondary account email but when I try to use it to sign in I get the message "Primary account email required for sign-in". What's the point of a secondary account email in that case?

I can't sign in to my Firefox account because I no longer have access to my primary account email. I have a secondary account email but when I try to use it to sign in I get the message "Primary account email required for sign-in". What's the point of a secondary account email in that case?

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Can't sign in to the Firefox account using your old (primary) email address and then change the primary email address on the settings page?

In case of issues try to log in to the Firefox Account via this website.

CinnamonG
CinnamonG Question owner
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No because Firefox sends a verification message to the email address which I no longer have access to