This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I changed the device name of a sync device why is it not showing up on desktop Firefox accounts?

  • 1 reply
  • 1 has this problem
  • 15 views
  • Last reply by mwdarr

mwdarr
mwdarr
more options

I have 4 devices connected to my Firefox account all running updated Firefox browsers An andriod phone running firefox for Android, 

a Kindle Fire with nightly update

and two desktops I changed the device name on the Kindle and after 24 hours The name appears on the send to device list on the phone but not on the desktops (one other device appears twice but neither will send to the Kindle) On the Kindle I see all the names listed correctly I can send tabs to all devices from Kindle I can send tabs to the Kindle from the phone Any suggestions?

I have 4 devices connected to my Firefox account all running updated Firefox browsers An andriod phone running firefox for Android, a Kindle Fire with nightly update and two desktops I changed the device name on the Kindle and after 24 hours The name appears on the send to device list on the phone but not on the desktops (one other device appears twice but neither will send to the Kindle) On the Kindle I see all the names listed correctly I can send tabs to all devices from Kindle I can send tabs to the Kindle from the phone Any suggestions?

All Replies (1)

mwdarr
mwdarr Question owner
more options

Additional information This seems to have something to do with Nightly Update on the Kindle and Firefox for Android. I realize the the Kindle never has an accurate name in the Manage account list of devices In the list The Kindle has a device name of Firefox 67, Android which is a mystery device that is multiplying in the device list These mystery devices do not appear in the device list for sending tabs on the desktop Firefox. Oddly the phone which has Firefox Android displays the correct name and can send tabs to the Kindle and the Kindle syncs just fine for other things.