This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

onecallnow audio not playing

John
John
more options

trying to implement a OneCallNow.com Listen Banner. I have created a test site at sites.google.com/view/jwalter111pa

The audio will play in Edge and Chrome but not in Firefox. Other site's audio will play in Firefox.

trying to implement a OneCallNow.com Listen Banner. I have created a test site at sites.google.com/view/jwalter111pa The audio will play in Edge and Chrome but not in Firefox. Other site's audio will play in Firefox.

All Replies (1)

WMagicModel
WMagicModel
more options

Hi John,

I am sorry to hear you're having audio issues with Firefox. I would try restarting Firefox in Safe mode if you haven't already.

  1. Click the menu on the top right of the browser
  2. Click Help
  3. Click Restart with add-ons Disabled... 
Here is a link to some fixes for common audio and visual issues :  Fix common audio and visual issues {link}

Did you disable any settings in about:config?

Here are some related questions/solutions on the Support Forum:

sound not working ONLY on firefox {link} Why no sound when using Firefox; sound when using other browsers? {link}

Let me know if this helps.