This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

age bug during creating firefox account

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

vasiliy.kovalchenko
vasiliy.kovalchenko
more options

Hi, sorry but this is the only way that I found to report a bug. So during creating firefox account for Russia there is a field for age. I put there 33. Then I scroll down to the button "Create account" and received that my age is too small

It happened because accidentely I put the cursor to the age field and start to scroll down. And my age came to 0 and I didnt notice it. The age field has wrong field type

Hope it helps, thanks!

Hi, sorry but this is the only way that I found to report a bug. So during creating firefox account for Russia there is a field for age. I put there 33. Then I scroll down to the button "Create account" and received that my age is too small It happened because accidentely I put the cursor to the age field and start to scroll down. And my age came to 0 and I didnt notice it. The age field has wrong field type Hope it helps, thanks!

Chosen solution

That is how Number fields and Select/Option work, so when such a field has focus you can modify its value via the Up and Down key and with the scroll wheel. Best is to remember this and press the Tab key to set focus to the next element.

Reinstalling Firefox because of this is rather drastic because you would likely only have to close and restart Firefox. A reinstall doesn't affect the profile folder and that is where this data would have been stored.

Read this answer in context 👍 0

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I don't think this data is stored somewhere.

Did you try to close and restart Firefox or possibly reboot and give it another try ?

vasiliy.kovalchenko
vasiliy.kovalchenko Question owner
more options

Dear Cor-el, thank you for fast answer!

Looks like I gave misunderstanding explanation. Yes, I had a problem, and yes I resolve it by full deleting Firefox from the laptop and install it again. But I think that it is a bug that the field for typing Age during the Firefox account creating allows to change it's value by scrolling. It is not expected behaviour and in rare case leads to unavalability to create a firefox account. It is a minor bug. If you know how to report it to firefox developers then please do it. If not then lets close this question

Look at picture - the mouse coursor is above age field. If you scroll the age will change. Hence the one can change the age to zero and receive a refuse for account creating as did I

Thanks!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

That is how Number fields and Select/Option work, so when such a field has focus you can modify its value via the Up and Down key and with the scroll wheel. Best is to remember this and press the Tab key to set focus to the next element.

Reinstalling Firefox because of this is rather drastic because you would likely only have to close and restart Firefox. A reinstall doesn't affect the profile folder and that is where this data would have been stored.