Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

high resolution downloading image automatically converted to low resolution downloaded image ; can't save two images of same name

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

actually, I am facing two problems 1. Whenever I try to download any image of 720p,1080p, 4k, 7k, 8k or even any other dimensions (above 300pixels) and save it to downloads and then go back to check my downloaded images then i noticed that it automatically degrade my downloaded image quality and save it to a very low dimension(approx. 300x168 pixels) and currently I am using LENOVO-ideapad 330 laptop which supports 2k resolution and also I have also set my laptop to max resolution(1920x1080) ,so now tell me how to download any high quality image without degrading image quality.

2. When using Chrome, if I download two files named "unknown" it will save the second as unknown (1) and so on and so forth however when I use FireFox and I attempt to download two files with the same name I will have to type a new file name out and its quit annoying, so I have to save two or more same name files manually not automatically as other browsers do.

Tell me how to fix above two problems.

Below uploaded 3 screenshots , two screenshots of problem 1(2) and problem1(b) is for first problem and problem 2 named screenshot is for above mentioned problem 2 respectively .

actually, I am facing two problems 1. Whenever I try to download any image of 720p,1080p, 4k, 7k, 8k or even any other dimensions (above 300pixels) and save it to downloads and then go back to check my downloaded images then i noticed that it automatically degrade my downloaded image quality and save it to a very low dimension(approx. 300x168 pixels) and currently I am using LENOVO-ideapad 330 laptop which supports 2k resolution and also I have also set my laptop to max resolution(1920x1080) ,so now tell me how to download any high quality image without degrading image quality. 2. When using Chrome, if I download two files named "unknown" it will save the second as unknown (1) and so on and so forth however when I use FireFox and I attempt to download two files with the same name I will have to type a new file name out and its quit annoying, so I have to save two or more same name files manually not automatically as other browsers do. Tell me how to fix above two problems. Below uploaded 3 screenshots , two screenshots of problem 1(2) and problem1(b) is for first problem and problem 2 named screenshot is for above mentioned problem 2 respectively .
Attached screenshots

Chosen solution

Looks that you download the thumbnail image instead of the real image with the higher dimensions. Make sure you click the link to show the larger image and save this image as the website might show an image with lower dimensions with a link to the actual image. If you see "Save Link As" in the right-click context menu then try that.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Looks that you download the thumbnail image instead of the real image with the higher dimensions. Make sure you click the link to show the larger image and save this image as the website might show an image with lower dimensions with a link to the actual image. If you see "Save Link As" in the right-click context menu then try that.