This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox site will not load on my laptop. what's happening?

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by BradfordWG

more options

Firefox will not load on my laptop. I just get a blank page and other sites will not load. Having to use Chrome! Is there a prob w/Mozilla?

Firefox will not load on my laptop. I just get a blank page and other sites will not load. Having to use Chrome! Is there a prob w/Mozilla?

All Replies (3)

more options

Hi BradfordWG,

we received a number of similar reports about Firefox on Win10, running in a compatibility mode with win7. Can you check compatibility settings in firefox.exe properties?

more options

Chosen Solution

more options

The Reddit thread helped get it done. It was a long way to get there, but all seems good again. Thanks!