This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Change exchange email account to store messages in global inbox

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by Matt

more options

My pop account changed to an Exchange account recently. How do I configure TB to store my messages in the global Inbox?

My pop account changed to an Exchange account recently. How do I configure TB to store my messages in the global Inbox?

Chosen solution

You don't is the short answer, the global inbox only works with POP accounts. This is a limitation imposed by the fact that IMAP and Exchange accounts are synchronized to the server so must be in folder structures to allow that. (the server folders and the local folders and their content have to match.)

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

You don't is the short answer, the global inbox only works with POP accounts. This is a limitation imposed by the fact that IMAP and Exchange accounts are synchronized to the server so must be in folder structures to allow that. (the server folders and the local folders and their content have to match.)