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Firefox 77.0.1 crashes when on Facebook

  • 5 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

robert165
robert165
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What might be the reason for Firefox crashing (becomes nonresponsive) when on Facebook? I am using 77.0.1 (64-bit). Same issues on Ubuntu and Win10. Happens pretty much every time. Only restarting the browser helps. Seems similar [[to this|https://support.mozilla.org/en-US/questions/1153630?page=2]].

Any suggestions?

What might be the reason for Firefox crashing (becomes nonresponsive) when on Facebook? I am using 77.0.1 (64-bit). Same issues on Ubuntu and Win10. Happens pretty much every time. Only restarting the browser helps. Seems similar [[to this|https://support.mozilla.org/en-US/questions/1153630?page=2]]. Any suggestions?

All Replies (5)

Himanshu prabhakar
Himanshu prabhakar
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Hello Robert, 

The same problem is done with me also ,I just want to let you know that Kaspersky resolved my issue. All I had to do was disable the Anti-Banner in my security settings.

I hope you also get your solution from my that.

Thank you.

robert165
robert165 Question owner
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@Himanshu, nope. I have nothing to do with Kaspersky :) Also, everything related to dowloading anything (images, files, etc) is broken in Ubuntu (just does not work). Tried to reinstall, nothing works. Went to using Chrome.

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

robert165
robert165 Question owner
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This crash report is empty in my case.

The browser just becomes inactive, nonesponsive, does not load anything (similary losing connection), without any warnings nor anything. I can close it and open again and everything works (until it happens again). So it does not crash-crash but just "crash" (in the lack of a better term).

And dowloading (saving images, dowloading files) does not work in Ubuntu. Managed to install Chrome through command line :)

FredMcD
FredMcD
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Is this just FaceBook?

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}