This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ping Latency with Firefox

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by kwolton

more options

Hi,

I have had a really strange problem since working from home where i get broken calls with my softphone. To start with i put it down to my ISP/Router, but after some digging i noticed i am getting 400ms ping responses to my router at certain times of the day. All other devices on my network get <2ms ping responses. Reboot my surfacebook and pings go back to <5ms. After doing some testing i realised that it was Firefox causing the issues, soon as i close firefox, pings drop back to <2ms. Open firefox and work work on it for an hour or two and they creep back up to 400ms, close it and they drop. It's a test i have run multiple times as i didn't believe a browser would do this. Because i work in IT and i haven't reloaded my laptop for at least a year i thought i'd reload a fresh build of Windows...with just drivers and firefox....same problem. I have also run a stress test on the CPU / Memory to see if that had the same results, it doesn't.

Hi, I have had a really strange problem since working from home where i get broken calls with my softphone. To start with i put it down to my ISP/Router, but after some digging i noticed i am getting 400ms ping responses to my router at certain times of the day. All other devices on my network get <2ms ping responses. Reboot my surfacebook and pings go back to <5ms. After doing some testing i realised that it was Firefox causing the issues, soon as i close firefox, pings drop back to <2ms. Open firefox and work work on it for an hour or two and they creep back up to 400ms, close it and they drop. It's a test i have run multiple times as i didn't believe a browser would do this. Because i work in IT and i haven't reloaded my laptop for at least a year i thought i'd reload a fresh build of Windows...with just drivers and firefox....same problem. I have also run a stress test on the CPU / Memory to see if that had the same results, it doesn't.

All Replies (3)

more options
more options

Has no one seen this before or able to offer any guidance? It doesn't seem like im the only one to have this issue?

more options

This has been reported on other forums....so i can't be alone here. ANYONE?????