This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

POP3 Suddenly Failing for Hotmail

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by gtilflm

more options

As of several hours ago, emails from my Hotmail account aren't showing (or maybe they're not being downloaded?) in Thunderbird.

Things I've tried... • Restarting Thunderbird multiple times • Using outlook.office365.com, pop3.live.com, and other things as the Server Name. • Getting messages manually

When I click "Get Messages", it seems to indicate that 11 new emails were downloaded (it's hard to read because the messaging at the bottom tool bar flashes by so quickly). But nothing new gets displayed. Additionally, the emails in my Hotmail account online are not being moved to the POP folder.

This is new behavior as of earlier today on Aug. 27, 2020. Previously everything has been fine (and unchanged) for several years.

Please help!

As of several hours ago, emails from my Hotmail account aren't showing (or maybe they're not being downloaded?) in Thunderbird. Things I've tried... • Restarting Thunderbird multiple times • Using outlook.office365.com, pop3.live.com, and other things as the Server Name. • Getting messages manually When I click "Get Messages", it seems to indicate that 11 new emails were downloaded (it's hard to read because the messaging at the bottom tool bar flashes by so quickly). But nothing new gets displayed. Additionally, the emails in my Hotmail account online are not being moved to the POP folder. This is new behavior as of earlier today on Aug. 27, 2020. Previously everything has been fine (and unchanged) for several years. Please help!

Chosen solution

All Replies (2)

more options

Chosen Solution

Does the advice in this topic help?

https://support.mozilla.org/en-US/questions/1301414

more options

That worked! All I did was got to Hotmail directly and deleted a few emails from the Hotmail inbox. After just a few, magic happened and they're all in Thunderbird now.

Thanks!