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  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

joeykadar
joeykadar
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I can not log into my American Express account. I had to use a different web browser to log in. This has NEVER happened in the past before and I have been using Firefox for years.

I can not log into my American Express account. I had to use a different web browser to log in. This has NEVER happened in the past before and I have been using Firefox for years.

Chosen solution

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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FredMcD
FredMcD
more options

Chosen Solution

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}