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FIREFOX DOES NOT CLOSE PROPERLY

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

jkhcast
jkhcast
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for the past 6-12 months i have been getting a 'message' from firefox. I close down my computer (properly), and when it restarts and i try and start firefox, i get a message telling me that firefox is still open and do i want to close it? seriously. This happens EVERY TIME. Why is it not closing properly. I have the most recent version, i have updates set up to automatically run, i do all maintenance when needed, why do i have to go through this every time i close down my computer.

for the past 6-12 months i have been getting a 'message' from firefox. I close down my computer (properly), and when it restarts and i try and start firefox, i get a message telling me that firefox is still open and do i want to close it? seriously. This happens EVERY TIME. Why is it not closing properly. I have the most recent version, i have updates set up to automatically run, i do all maintenance when needed, why do i have to go through this every time i close down my computer.

All Replies (3)

FredMcD
FredMcD
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Are you closing the browser using: Menu > File > Exit.


http://kb.mozillazine.org/Firefox_hangs http://kb.mozillazine.org/Firefox_hangs#Hang_at_exit http://kb.mozillazine.org/Firefox_hangs#Hang_downloading_files http://kb.mozillazine.org/Firefox_hangs#Hang_loading_websites

jkhcast
jkhcast Question owner
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doesnt matter happens no matter how i close. and none of the listed suggestions work.

FredMcD
FredMcD
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Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

How to Start all Computers in Safe Mode; {web link} Free Online Encyclopedia