This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Downloads do not work.

helpersea
helpersea
more options

I can't download anything through the browser. Images, PDF's, even the extensions recommended by Firefox. Whenever I try to download something I get an indication that Firefox is trying to download it. Then it always fails and tells me to try again. And then it fails again.

I downloaded chrome to be able to download things. That works. But running two separate browsers to get the basic features of one working browser is an annoying fix.

I can't download anything through the browser. Images, PDF's, even the extensions recommended by Firefox. Whenever I try to download something I get an indication that Firefox is trying to download it. Then it always fails and tells me to try again. And then it fails again. I downloaded chrome to be able to download things. That works. But running two separate browsers to get the basic features of one working browser is an annoying fix.
Attached screenshots

Chosen solution

Hi

Thank you for your question. We do have an update due out later this week that should fix this issue in Firefox for Android.

Read this answer in context 👍 0

All Replies (3)

helpersea
helpersea Question owner
more options

I don't know if this helps add context or anything. But if I go to addon manager and click the plus sign next to recommended addons the addons are installed no problem. But it does it without saying anything was downloaded?

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Chosen Solution

Hi

Thank you for your question. We do have an update due out later this week that should fix this issue in Firefox for Android.

Edward Nickell
Edward Nickell
more options

Hi team,

Thanks for all the work you do on this browser.

I think it would be worth looking into how this issue managed to make it into a stable release. Downloading is really a very basic functionality and i suspect we will have lost quite a few users in the roughly 2 weeks this fix will have taken. (I'm a big FF fan but even I have gone to another browser because of this)