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Keeps crashing after update

  • 3 replies
  • 1 has this problem
  • 20 views
  • Last reply by FredMcD

Kat
Kat
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Here are the crash reports any help thanks

Submitted Crash Reports Report ID Date Submitted bp-9088e136-6db7-42b5-9c9a-701d60201213 12/13/2020, 3:11 PM View bp-98fe93d9-124e-4ed2-a50f-df6650201213 12/13/2020, 3:11 PM View bp-141bbd06-911d-4093-b246-74cba0201213 12/13/2020, 3:11 PM View bp-042b4022-3950-4f45-ac85-e22070201213 12/13/2020, 3:11 PM View bp-533e2a8a-dea4-4b4d-ab33-010030201213 12/13/2020, 3:11 PM View bp-ea5a759f-e614-4b95-b175-4cdc60201213 12/13/2020, 3:11 PM View bp-498821b0-bf40-4600-865d-334220201213 12/13/2020, 3:11 PM View bp-4216b063-07df-4b41-89dc-7c53e0201213 12/13/2020, 3:10 PM

Here are the crash reports any help thanks Submitted Crash Reports Report ID Date Submitted bp-9088e136-6db7-42b5-9c9a-701d60201213 12/13/2020, 3:11 PM View bp-98fe93d9-124e-4ed2-a50f-df6650201213 12/13/2020, 3:11 PM View bp-141bbd06-911d-4093-b246-74cba0201213 12/13/2020, 3:11 PM View bp-042b4022-3950-4f45-ac85-e22070201213 12/13/2020, 3:11 PM View bp-533e2a8a-dea4-4b4d-ab33-010030201213 12/13/2020, 3:11 PM View bp-ea5a759f-e614-4b95-b175-4cdc60201213 12/13/2020, 3:11 PM View bp-498821b0-bf40-4600-865d-334220201213 12/13/2020, 3:11 PM View bp-4216b063-07df-4b41-89dc-7c53e0201213 12/13/2020, 3:10 PM

All Replies (3)

Kat
Kat Question owner
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Crash report

FredMcD
FredMcD
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Sun, 06 Dec 2020 22:48:51 GMT bp-9088e136-6db7-42b5-9c9a-701d60201213 Signature: shutdownhang | mozilla::DataStorage::GetAll

MOZ_CRASH Reason (Sanitized) : Shutdown hanging at step profile-change-teardown. Something is blocking the main-thread.

Crash Reason EXCEPTION_BREAKPOINT

mbae64.dll = Malwarebytes Anti-Exploit

WRusr.dll = Webroot SecureAnywhere

This is for Sumo's Related Bugs 1677957 RESOLVED DUPLICATE Crash in [@ shutdownhang | mozilla::DataStorage::GetAll]

1677851 RESOLVED FIXED Crash in [@ shutdownhang | mozilla::DataStorage::GetAll]

1642290 ASSIGNED --- Crash in [@ shutdownhang | mozilla::DataStorage::WaitForReady | mozilla::DataStorage::GetAll]

FredMcD
FredMcD
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The other reports are too old to be useful.

Basically, a shutdownhang means that something is not closing properly.

Update Malwarebytes and Webroot. If the problem continues, disable them.