Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Password sent by Thundebird is rejected by Comcast

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Matt

more options

I setup a new email address with Comcast. I can send emails, but can not receive them. When I open T-Bird I get the following message: "Alert-sending of password for user xxx@comcast.net did not succeed. Mail server mail.comcast.net responded: LessSecureAuthDisabled" This leads to a cycle of entering a new password & so on. The password works on xfinity.com & is shown in my T-Bird settings. Comcast says my settings are all correct & it is a T-Bird problem. I have had another Comcast email address with T-Bird as my email client for many years & it still works fine. It uses the same mail.comcast.net server as the new address. I have had a webhost a/c with 2 addresses & T-Bird for years that also work fine. I have installed the new email address on my Windows 8.1 with a very old version of T-Bird & on my Windows 10 with the latest version of T-Bird. I still can't receive any emails. If I send an email from any 3 of the 4 accounts to the other 3 accounts, the old mail.comcast.net server address receives all 3 & the new address, which also uses mail.comcast.net, receives none. The 2 accounts on the webhost receive some of the 3, but not all 3. Any help would be greatly appreciated.

I setup a new email address with Comcast. I can send emails, but can not receive them. When I open T-Bird I get the following message: "Alert-sending of password for user xxx@comcast.net did not succeed. Mail server mail.comcast.net responded: LessSecureAuthDisabled" This leads to a cycle of entering a new password & so on. The password works on xfinity.com & is shown in my T-Bird settings. Comcast says my settings are all correct & it is a T-Bird problem. I have had another Comcast email address with T-Bird as my email client for many years & it still works fine. It uses the same mail.comcast.net server as the new address. I have had a webhost a/c with 2 addresses & T-Bird for years that also work fine. I have installed the new email address on my Windows 8.1 with a very old version of T-Bird & on my Windows 10 with the latest version of T-Bird. I still can't receive any emails. If I send an email from any 3 of the 4 accounts to the other 3 accounts, the old mail.comcast.net server address receives all 3 & the new address, which also uses mail.comcast.net, receives none. The 2 accounts on the webhost receive some of the 3, but not all 3. Any help would be greatly appreciated.

Chosen solution

I have exactly zero confidence in comcast support. I do not even live in the USA. Says something for them hey.

LessSecureAuthDisabled does provide a little bit of a bread crumb.

So off to google I go and find this https://www.xfinity.com/support/articles/third-party-email-access

So log into your comcast and make sure you have enabled access. My guess is you have not based on the error.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

I have exactly zero confidence in comcast support. I do not even live in the USA. Says something for them hey.

LessSecureAuthDisabled does provide a little bit of a bread crumb.

So off to google I go and find this https://www.xfinity.com/support/articles/third-party-email-access

So log into your comcast and make sure you have enabled access. My guess is you have not based on the error.