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Sending messages stops after 10-15minutes after opening TB

  • 2 replies
  • 1 has this problem
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  • Last reply by FredP

FredP
FredP
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When I first open TB I can send messages. But after 10-15minutes I get the error: Sending of the message failed. An error occurred while sending mail: Unable to establish a secure link with Outgoing server (SMTP) smtp-mail.outlook.com using STARTTLS since it doesn't advertise that feature. Switch off STARTTLS for that server or contact your service provider. So it works initially and then stops!

When I first open TB I can send messages. But after 10-15minutes I get the error: Sending of the message failed. An error occurred while sending mail: Unable to establish a secure link with Outgoing server (SMTP) smtp-mail.outlook.com using STARTTLS since it doesn't advertise that feature. Switch off STARTTLS for that server or contact your service provider. So it works initially and then stops!

Chosen solution

do you have an anti virus? Could be it is dropping the ball and just giving up after 15 minutes.

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Matt
Matt
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Chosen Solution

do you have an anti virus? Could be it is dropping the ball and just giving up after 15 minutes.

FredP
FredP Question owner
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Thanks Matt. Seems that this worked, although I need to do more tests. I disabled Avast Free Edition and was able to send the email with no issue. Thanks again.