This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Crashes on Launch

more options

I am running Ubuntu 20.04.2 LTS. I wasn't having any issues with Firefox until it crashed unexpectedly and showed the Mozilla Crash Reporter. Now I can't launch Firefox and only receive the Crash Reporter. I have tried uninstalling and reinstalling Firefox from the command line. If I attempt to uninstall Firefox from the Ubuntu Software GUI, I get an error that it can not be uninstalled because of unmet dependencies (although it doesn't list any missing dependencies). I have submitted a crash report with Crash ID: bp-fe22d740-064d-4990-a5ee-13c080210227.

Thank you for any help you may be able to offer.

I am running Ubuntu 20.04.2 LTS. I wasn't having any issues with Firefox until it crashed unexpectedly and showed the Mozilla Crash Reporter. Now I can't launch Firefox and only receive the Crash Reporter. I have tried uninstalling and reinstalling Firefox from the command line. If I attempt to uninstall Firefox from the Ubuntu Software GUI, I get an error that it can not be uninstalled because of unmet dependencies (although it doesn't list any missing dependencies). I have submitted a crash report with Crash ID: bp-fe22d740-064d-4990-a5ee-13c080210227. Thank you for any help you may be able to offer.

All Replies (2)

more options

That is a problem with the color profile of your display monitor that is either too large or incompatible with Firefox.

  • Firefox 86.0 Crash Report [@ qcms_data_create_rgb_with_gamma ]

This issue has been fixed in Firefox 87 Beta.

  • Bug 1694670 - Linux startup crash in [@ qcms_data_create_rgb_with_gamma]

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)


more options

Thank you! I installed 87 Beta and I'm up and running again