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78.9.1 Sending emails to groups/list of multiple emails

  • 4 replies
  • 1 has this problem
  • 7 views
  • Last reply by sfhowes

kb11
kb11
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For sometime now I can't send emails to email groups/lists. I am using 78.9.1 and when I add a group to the email list the send button goes grey preventing you form being able to send the email. This started quite a few updates back. As you can see by the attached image the send button is greyed out the minute I add the board group/list to the email recipients. The from has been blacked out.

Thanks for any help you can give.

For sometime now I can't send emails to email groups/lists. I am using 78.9.1 and when I add a group to the email list the send button goes grey preventing you form being able to send the email. This started quite a few updates back. As you can see by the attached image the send button is greyed out the minute I add the board group/list to the email recipients. The from has been blacked out. Thanks for any help you can give.
Attached screenshots

Chosen solution

I found the issue. It Cardbook add on. Once I removed it everything started working again.

Thanks

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All Replies (4)

sfhowes
sfhowes
  • Top 25 Contributor
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Does it work in safe mode (hold Shift when launching TB)? I think there were cases where add-ons like Signature Switch caused this. Check also that the list has no Nickname or Description.

kb11
kb11 Question owner
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No. Safe mode makes no difference and there are no nicknames or descriptions.

kb11
kb11 Question owner
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Chosen Solution

I found the issue. It Cardbook add on. Once I removed it everything started working again.

Thanks

sfhowes
sfhowes
  • Top 25 Contributor
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Odd that safe mode, which includes disabling all add-ons, like Cardbook, did not indicate the source of the problem.