This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My Favorites webpages have disappeared with all my saved users

gloriariberagibal
gloriariberagibal
more options

Im in shock. I have a lot of Favorites webpages in my BAR and it all have disappeared with an Firfox upgrade. Also with all my saved users and paswards. I amb totally disapointed and i want you to ask for help.

Thank you.

Im in shock. I have a lot of Favorites webpages in my BAR and it all have disappeared with an Firfox upgrade. Also with all my saved users and paswards. I amb totally disapointed and i want you to ask for help. Thank you.

All Replies (2)

TJYOURFRIEND
TJYOURFRIEND
more options

Hey, Gloria! I'm sorry to hear about your issue. The first solution to come to my mind would be to make sure you are logged into your browser as all of your favorite webpages and logins are bound to your Firefox account.

user40833427439115618755757020668501057988
user40833427439115618755757020668501057988
more options

“Favorites” don’t remain on “Favorites” bar; there is no way to edit (e.g., resequence) them; other (e.g., recently visited) sites are added indiscriminately (with as usual no clear instructions to control this on MOBILE—not laptop—devices). When noted online the answer is, see the forum, wherein I find answers such as “Sorry to hear that, I dunno the answer.” Altogether disappointing.