This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Passwords & Bookmarks

  • 2 replies
  • 1 has this problem
  • 22 views
  • Last reply by FredMcD

more options

Firefox automatically updated today & all my Bookmarks, History & all my Passwords have disappeared & i have searched everywhere on my PC & cant find them. I am desperate to restore them. I have followed instructions on Firefox to no avail. Where are to passwords, History, Bookmarks stored on my PC, bookmarks i can possibly get by without finding the old ones but i need my passwords & history. My Firefox settings still say Save History but since the update no history prior to today 5/07/21. PLEASE CAN ANYONE HELP.

Firefox automatically updated today & all my Bookmarks, History & all my Passwords have disappeared & i have searched everywhere on my PC & cant find them. I am desperate to restore them. I have followed instructions on Firefox to no avail. Where are to passwords, History, Bookmarks stored on my PC, bookmarks i can possibly get by without finding the old ones but i need my passwords & history. My Firefox settings still say Save History but since the update no history prior to today 5/07/21. PLEASE CAN ANYONE HELP.

All Replies (2)

more options

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

more options

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update