This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Removed all spam filter, still false positive!

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by Daniele

Daniele
Daniele
more options

I totally remove spam filters from my TB account and from TB general settings. Please see attached screenshot. But messages still are sent to spam folder!

I do not understand why?

Please explain me this weird behaviour.

Thanks.

I totally remove spam filters from my TB account and from TB general settings. Please see attached screenshot. But messages still are sent to spam folder! I do not understand why? Please explain me this weird behaviour. Thanks.
Attached screenshots

Chosen solution

Found the problem. Since this account is Gmail IMAP I added a filter to Gmail in order to mark as not spam those messages.

Read this answer in context 👍 0

All Replies (1)

Daniele
Daniele Question owner
more options

Chosen Solution

Found the problem. Since this account is Gmail IMAP I added a filter to Gmail in order to mark as not spam those messages.