Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't send in TB 91.4.0 (64-bit)

Dave Pfaltzgraff
Dave Pfaltzgraff
more options

There are actually two problems and they may be related. I migrated TB from 91.4.0(32-bit) on Windows 10 to 91.4.0(64-bit) on a new Windows 10 machine. On both machines the database is at C:\Thunderbird

I was able to get the database set up and the new installation "sees" all of my emails and is able to download new messages. However, when I try to send, either the send button is greyed out or gives no response. I tried this from several accounts in TB. (Even trying to send one to myself.)

The other issue is that the address book is empty. The file abook.sqlite is there, but...?

Just as an FYI, my method of moving the files was to use iDrive to save them to the network. Then I went to the new PC and used iDrive to restore them to a different computer.

There are actually two problems and they may be related. I migrated TB from 91.4.0(32-bit) on Windows 10 to 91.4.0(64-bit) on a new Windows 10 machine. On both machines the database is at C:\Thunderbird I was able to get the database set up and the new installation "sees" all of my emails and is able to download new messages. However, when I try to send, either the send button is greyed out or gives no response. I tried this from several accounts in TB. (Even trying to send one to myself.) The other issue is that the address book is empty. The file abook.sqlite is there, but...? Just as an FYI, my method of moving the files was to use iDrive to save them to the network. Then I went to the new PC and used iDrive to restore them to a different computer.

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I hope you realize that placing things in root folders is fighting the design of your operating system and requires privileges that are not really secure for general use.

You need to fix your addressbook before you can send mail. was Thunderbird running perhaps in the background when you made you profile copy? That is a common caused of files not copying cleanly which is what appears to be happening here.

Dave Pfaltzgraff
Dave Pfaltzgraff Question owner
more options

In response to your first point, when I first started using TB, this system was Windows 7 and then later upgraded to Windows 10. Placing the database in C:\Thunderbird allowed ready access for backing it up. If there is sufficient reason to move it, now would be the time to do it.

On the second point, the question is: OK, how can it be fixed?

The procedure I have been following is (waiting for completion of each step before going to the next): 

  1. Old PC, with TB open, compact the folders
  2. Old PC, close TB and upload the files to iDrive
  3. New PC, download files from iDrive
  4. New PC, make sure the profiles.ini file is set right
  5. New PC, open TB check the address book and try to do simple emails

On both systems the configuration has been set up to download only on command to minimize lost emails.

If there is a better procedure, I'd appreciate the help. For example, should I also be transferring the %APPDATA%\Thunderbid files? (Or would that merely compound the problem?) Also, as far as I know TB was not running in the background. How can I ensure that it is not?

Thanks