This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Too young (account creation failed)-SOLVED

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

more options

when creating firefox account, i entered 0 as my age, because i saw no reason for ffox to ask for this private info. after that, firefox told me i am too young to have an account and there was no way to go back!

just another horrible act on ffox part that does not surprise me at all after seeing so many :(

if this happens to you, here is the solution: find the firefox cookies and delete them (see image)

when creating firefox account, i entered 0 as my age, because i saw no reason for ffox to ask for this private info. after that, firefox told me i am too young to have an account and there was no way to go back! just another horrible act on ffox part that does not surprise me at all after seeing so many :( if this happens to you, here is the solution: find the firefox cookies and delete them (see image)
Attached screenshots

All Replies (1)

more options

I think that it should normally possible to close and restart Firefox to recover from this mistake.