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Specific Email Going To Junk Suddenly
A specific email started going to junk. It is on the white list already and has been marked NOT JUNK many many times. It still comes in as junk. It has been operating normally for years, and suddenly started going to junk. Any ideas?
All Replies (1)
If you are talking about an imap account, it is possible the server spam filters have put it into the server 'Junk/Spam' folder. In which case you would need to logon to your webmail account via a browser and see if you can instruct the Spam filter to allow that particular sender.
Do you have any Message Filters that move emails to 'Spam/Junk' folder? If yes, then check to see if there is a common link. Do you have the 'Filter Log' enabled ? If yes, then in Message Filters, click on 'Filter Log' as it may offer some information on what filter set junk status as Junk or set up a move to junk. If no, then in Message Filters, click on 'Filter Log' and select the checkbox 'Enable the Filter Log' as it may be useful in the future if it occurs again.