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Nothing will load I can only access trouble shoot and settings

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by Terry

a.p.leclerc
a.p.leclerc
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while I was running a game on steam (Apex legends), and Firefox on my other screen, I was using too much memory, so the steam game and Firefox crashed. The game works fine, but Firefox won't load anything, Except for settings and the "About:" pages. When I try to visit a website it does not even attempt to load it, but the website does show up in my history. I've restarted Firefox, I have reinstalled Firefox, I have restarted my computer, I've cleared my cookies and cache history, but no websites will load and it will only run properly in troubleshooting mode. Oddly enough it won't load any websites but while I'm in the add-on manager I can download extensions.

while I was running a game on steam (Apex legends), and Firefox on my other screen, I was using too much memory, so the steam game and Firefox crashed. The game works fine, but Firefox won't load anything, Except for settings and the "About:" pages. When I try to visit a website it does not even attempt to load it, but the website does show up in my history. I've restarted Firefox, I have reinstalled Firefox, I have restarted my computer, I've cleared my cookies and cache history, but no websites will load and it will only run properly in troubleshooting mode. Oddly enough it won't load any websites but while I'm in the add-on manager I can download extensions.
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All Replies (3)

Terry
Terry
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https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_the-problem-does-not-happen-in-27troubleshoot-modesf28safe-modesf

If the problem does not happen in Troubleshoot Mode, the most likely cause is an extension, theme or hardware acceleration. See this article for solutions:

https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems (also deals with hardware acceleration)

If you have many extensions, I suggest enabling half. That will tell you which half contains the problem. Then enable half again and so on.

a.p.leclerc
a.p.leclerc Question owner
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That didn't help anything. I turned off hardware acceleration, I don't have and never had added add on or extensions to Firefox.

Terry
Terry
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Did you restart after switching off hardware acceleration? If you can't diagnose the problem, try a new profile. You can create one with Firefox open or closed.

https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles