This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox stops loading external websites after sometime it has been left open

  • 2 replies
  • 0 have this problem
  • 3 views
  • Last reply by giovanniM

giovanniM
giovanniM
more options

This happens only on my working PC at my office, which is the only one I leave open 24/7. But colleagues of mine said they have witnessed the issue also off work.

Basically, after some time I can only access internally (to the company) hosted websites. Anything else is in a perpetual "loading" phase. Then I need to restart firefox and then it works fine. This has become more and more common in the past month or two. I'm currently using version 106, but I'm sure to have experienced the issue across multiple releases.

I've tried this resource, but did not help https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

Is there something I can look at, like some log files, consoles etc., to provide more insight into the issue?

This happens only on my working PC at my office, which is the only one I leave open 24/7. But colleagues of mine said they have witnessed the issue also off work. Basically, after some time I can only access internally (to the company) hosted websites. Anything else is in a perpetual "loading" phase. Then I need to restart firefox and then it works fine. This has become more and more common in the past month or two. I'm currently using version 106, but I'm sure to have experienced the issue across multiple releases. I've tried this resource, but did not help https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can Is there something I can look at, like some log files, consoles etc., to provide more insight into the issue?

All Replies (2)

Dropa
Dropa
more options

Does Edge or Chrome do this as well?

giovanniM
giovanniM Question owner
more options

I haven't kept any of them open for long, but when FF hangs and I open the same website in any of the other two, they load it without problems. I'll try to keep them open as well from now on and compare.