This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Deleted messages in TB not going to Trash

  • 5 replies
  • 0 have this problem
  • 3 views
  • Last reply by Matt

tomav
tomav
more options

I'm using TB version 102.6.1. Some of my deleted messages are not going to Trash and there appears there is no longer any provision in Server Settings of "When I delete a message, move it to this folder "(Trash). On the other hand some are going to Trash. How can I set up TB so that all deleted messages are moved to Trash before I permanently remove them from my device.

I'm using TB version 102.6.1. Some of my deleted messages are not going to Trash and there appears there is no longer any provision in Server Settings of "When I delete a message, move it to this folder "(Trash). On the other hand some are going to Trash. How can I set up TB so that all deleted messages are moved to Trash before I permanently remove them from my device.

All Replies (5)

david
david
  • Top 10 Contributor
more options

Right click on account in main page, select 'settings' then click 'server settings' and you will see the option to set destination folder for trash.

tomav
tomav Question owner
more options

Thanks David. There are plenty of suggestions that is the solution. As I pointed out in my query, there is no provision in Server Settings of my version 102.6.1 of the option "When I delete a message, move it to this folder" so I can't select any folder. Is it possible I've inadvertently selected some other option which has caused that option to disappear, like "delete" or "move"?

chazz_TSC
chazz_TSC
more options

Considered switching to the beta stream? I'm using 109.0b2 and that option is definitely there for my IMAP server.

tomav
tomav Question owner
more options

It's definitely not there in my version but I'm using POP3. Looks like my problem will be solved as soon as I follow Mozilla Support "Switch from POP to IMAP account". Thanks.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

This appear to have all sorts of issues. There is a set folder for IMAP accounts, something that does not exist for POP accounts as they always go to the account folder with the trash icon. As there is no server side trash folder to synchronize in POP such a setting serves no purpose.

The first and most obvious question is does the account have a folder marked with a trashcan for trash to go into? (not the name, the icon is the important thing)