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Error occurring when trying to log in to Mozilla support with Firefox account

  • 5 replies
  • 2 have this problem
  • 13 views
  • Last reply by eborieli

temp_support_account
temp_support_account
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I had Mozilla support account before, but now it seems Mozilla support accounts are phased out and instead Firefox accounts are used.

When I try to log in to Mozilla support with my Firefox account two errors are occurring:

"The email used with this Firefox Account is already linked in another profile." "This account is not active. Please contact an administrator if you believe this is an error"

I think the problem is that my Firefox account had e-mail address A, and my Mozilla account has address B Then I have changed my Firefox account e-mail address to address B.

I'm aware that this is not the best forum for this kind of issue but I have found no email address I could reach for help with account without being able to login so I had to create new Firefox account to ask this question, and there is no "meta" board for questions about Mozilla/Firefox accounts itself.

I had Mozilla support account before, but now it seems Mozilla support accounts are phased out and instead Firefox accounts are used. When I try to log in to Mozilla support with my Firefox account two errors are occurring: "The email used with this Firefox Account is already linked in another profile." "This account is not active. Please contact an administrator if you believe this is an error" I think the problem is that my Firefox account had e-mail address A, and my Mozilla account has address B Then I have changed my Firefox account e-mail address to address B. I'm aware that this is not the best forum for this kind of issue but I have found no email address I could reach for help with account without being able to login so I had to create new Firefox account to ask this question, and there is no "meta" board for questions about Mozilla/Firefox accounts itself.
Attached screenshots

All Replies (5)

Dropa
Dropa
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You need to provide the URL you used so others firefox account users can replicate or verify this issue.

cor-el
cor-el
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  • Top 10 Contributor
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Can you login to the Firefox account via this web page?

In case of issues try to login to the Firefox Account via this website.

James
James
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  • Top 10 Contributor
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temp_support_account said
I had Mozilla support account before, but now it seems Mozilla support accounts are phased out and instead Firefox accounts are used. I'm aware that this is not the best forum for this kind of issue but I have found no email address I could reach for help with account without being able to login so I had to create new Firefox account to ask this question, and there is no "meta" board for questions about Mozilla/Firefox accounts itself.

The old Mozilla Support accounts were discontinued April 14, 2020. https://support.mozilla.org/en-US/kb/firefox-accounts-supportmozillaorg

The section to discuss things related to support.mozilla.org is at support.mozilla.org/forums/

temp_support_account
temp_support_account Question owner
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cor-el said
Can you login to the Firefox account via this web page? In case of issues try to login to the Firefox Account via this website.

I am able to log in at https://accounts.firefox.com/signin what I'm talking about is login in at https://support.mozilla.org/en-US/users/auth

But that give me idea to log in on my Firefox account and change my primary email back to old one and it works now, so all I need is just leave old e-mail address as primary until the issue gets fixed. I will create a thread at support.mozilla.org/forums/ as James pointed out.

eborieli
eborieli
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I have the same problem. Could the Firefox (account) team please look into this issue?

I would like to use the email that I used for the support forum as the email address for my main (and now only) Firefox account.