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Santander bank website

  • 3 replies
  • 0 have this problem
  • 4 views
  • Last reply by cor-el

boac1980
boac1980
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For a long time now, Santander seems unable to create web pages that work properly with Firefox. When I am logged in I do not see the 'Chat with us' tab, but in Chrome and Edge it is there.

Could some kind person help Santander and show them how to code to accept Firefox log-ins properly?

For a long time now, Santander seems unable to create web pages that work properly with Firefox. When I am logged in I do not see the 'Chat with us' tab, but in Chrome and Edge it is there. Could some kind person help Santander and show them how to code to accept Firefox log-ins properly?

All Replies (3)

TyDraniu
TyDraniu
  • Top 10 Contributor
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We have a number of compatibility issues with Santander (you can find it on the about:compat page). I think that the best option for you is to report it on https://webcompat.com/.

boac1980
boac1980 Question owner
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I looked at the ONE 3 year old Santander issue but it meant nothing to me - and shows as 'fixed'. This is on-going. Report raised as requested.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Any relevant-looking messages in the Web Console?

You can check for issues with Total Cookie Protection.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window