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Unable to print emails without them spanning multiple pages

Anne S
Anne S
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When I go to print an email it ends up being over multiple pages. The first page will have the email header including who from, who to, date and subject, the next page has the body of the email with the 3rd being the sender details. This despite the body of the email only being a few lines long. If the email trail is a number of emails I end up with pages and pages to print.

Would appreciate help as I don't feel like destroying multiple trees when I need a hard copy to go on file.

Thanks, and cheers.

When I go to print an email it ends up being over multiple pages. The first page will have the email header including who from, who to, date and subject, the next page has the body of the email with the 3rd being the sender details. This despite the body of the email only being a few lines long. If the email trail is a number of emails I end up with pages and pages to print. Would appreciate help as I don't feel like destroying multiple trees when I need a hard copy to go on file. Thanks, and cheers.

All Replies (8)

sfhowes
sfhowes
  • Top 10 Contributor
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Try resetting the printer settings:

https://support.mozilla.org/en-US/questions/1419825

Anne S
Anne S Question owner
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Hi, sorry but that didn't work. It has only become an issue since the most recent update last week, perhaps the week before.

sfhowes
sfhowes
  • Top 10 Contributor
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Does it happen with other apps beside TB? Does it happen if you select MS Print to PDF as the printer?

TB version?

Anne S
Anne S Question owner
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No, all other apps are fine.

Yes, same result regardless of all print options available.

TB version 115.1.0 (64-bit) Supernova

Help appreciated.

sfhowes
sfhowes
  • Top 10 Contributor
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On my setup, TB 115/W11, printing to PDF works fine. But I created a new profile for 115, i.e. I'm not using the 102 profile. Don't know if that makes any difference. You might try running TB in safe mode (hold Shift when launching TB), but that is a long shot.

Anne S
Anne S Question owner
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Tried safe mode - no difference worse luck.

I'll try creating a new profile and see if that works.

Thanks again for your help. It is appreciated. Cheers.

sfhowes
sfhowes
  • Top 10 Contributor
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Possible workaround: https://support.mozilla.org/en-US/questions/1420091#answer-1594729

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Thunderbird and Firefox share some underlying components, so issues with TB not being able to insert page breaks into certain large blocks of content could be for the same reason Firefox has problems with that. However, if the body is short enough that it should all fit on the page, then perhaps it is a TB-specific issue.

If you don't find a solution or workaround, someone should take a look at whether there is anything special about the problem messages. Is there a non-sensitive message that has this problem? If so, you could extract its HTML source code for analysis (or possibly to submit as a new bug report).