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Unified folders not working properly in version 102

  • 2 replies
  • 0 have this problem
  • 43 views
  • Last reply by Wayne Mery

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I have three email accounts configured in Thunderbird: - A: non-standard, normally empty: this account forwards emails to B and does not preserve a copy of the messages - B: Office365 - C: Google Mail. The only custom mod I made is to set "INBOX" as path prefix for the server.

The three accounts are configured properly and I can use them without any issue.

But I have a problem with "Unified folders", that I do not think is working properly.

I set "View -> Folders -> Unified" in order to view all the messages in B and C accounts.

Problem: - In the "Inbox" folder under "Unified folders", I see only messages in C, I do not see the messages in B - If I select folder B: "Unified folders -> Inbox -> B" I can see the messages received in account B

I do not think this is normal behaviour. I have read various guides, but most of them are outdated and contain references to menu items that are no longer available.

Question: what do I need to do in order to see *all messages* in "Unified folders -> Inbox".

I have made various tests in "Troubleshooting mode" and everything came up "sane".

Using: Thunderbird 102.14.0 (64-bit) on Windows 11.

I have three email accounts configured in Thunderbird: - A: non-standard, normally empty: this account forwards emails to B and does not preserve a copy of the messages - B: Office365 - C: Google Mail. The only custom mod I made is to set "INBOX" as path prefix for the server. The three accounts are configured properly and I can use them without any issue. But I have a problem with "Unified folders", that I do not think is working properly. I set "View -> Folders -> Unified" in order to view all the messages in B and C accounts. Problem: - In the "Inbox" folder under "Unified folders", I see only messages in C, I do not see the messages in B - If I select folder B: "Unified folders -> Inbox -> B" I can see the messages received in account B I do not think this is normal behaviour. I have read various guides, but most of them are outdated and contain references to menu items that are no longer available. Question: what do I need to do in order to see *all messages* in "Unified folders -> Inbox". I have made various tests in "Troubleshooting mode" and everything came up "sane". Using: Thunderbird 102.14.0 (64-bit) on Windows 11.

Modified by Wayne Mery

All Replies (2)

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Hey there! It sounds like you're facing an issue with Unified folders in Thunderbird 102.14.0. Seeing messages from different accounts in one place is a neat feature, so I understand your concern. From what you've described, it seems that the Unified Inbox isn't showing messages from account B properly. To fix this, try a couple of things: first, double-check your account settings and ensure they're all correctly configured. Then, let's reset the Unified Folders view. Go to "View -> Folders -> Unified" to toggle it off and then back on. This might refresh the view and show all the messages from both B and C. If the issue persists, maybe try a quick restart of Thunderbird. Hope this helps you get your Unified Inbox working as it should! If you're still having trouble, feel free to reach out for more assistance.

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Even the latest 115.2.2 has issues. But for many users it is better.

Let us know how the newer version is for you.