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E-Mail, using Thunderbird

  • 7 replies
  • 1 has this problem
  • 2 views
  • Last reply by david

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I keep getting this message whoever I send a message to . - please help this is urgent - what do I do Sending of the message failed. An error occurred while sending mail. The mail server responded: <info@buysellcyprus.com>: Relay access denied. Please check the message recipient "" and try again

I keep getting this message whoever I send a message to . - please help this is urgent - what do I do Sending of the message failed. An error occurred while sending mail. The mail server responded: <info@buysellcyprus.com>: Relay access denied. Please check the message recipient "" and try again

All Replies (7)

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Is info@buysellcyprus.com your actual email address, or is this an alias for the real address? I ask because SMTP servers will reject an email id that isn't recognized as a legitimate user. This can also happen for other reasons, but checking SMTP settings would be my first check.

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Thanks for the reply David, No buysell.com it is not my e-mail address. Every e-mail I try to send or answer keeps coming up with " Relay access denied. Please check the message recipient "" and try again Any further help would be apreciated Sue

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Please check your SMTP server settings. It needs to show your real email address and password.

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I have checked the STMP server settings and they are correct

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Where do you have enteed the emai address of info@buysellcyprus.com ?

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That has nothing to do with the problem, I was just trying to respond to their e-mail to me. My settings for both accounts are shown correctly on my settings

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Well, it may help if you post a screenshot of the SMTP server settings. Another possibility (which I see somewhat regularly) is having multiple accounts on Thunderbird and accidentally using the wrong SMTP server for an account. This URL gives a basic overview of the relay issue and that is why I am still puzzled about the info@ email address in the message that you say isn't yours. https://bobcares.com/blog/554-5-7-1-relay-access-denied/